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2 photos a day on each device, no sign-up and no watermark. A home or office internet connection shares 6 free photos a day between everyone on it. Free photos come back every day at midnight UTC (7 or 8 pm US Eastern). For more today, photo credits work right away and never expire.

No. A photo only counts once it is finished and shown to you. If a restoration fails or stops partway, the credit or free photo goes straight back, so you can simply try again. If we are very busy, give it a few hours and try once more.

Your count goes down when a restored photo is finished, not when you upload it, and it may take a moment to update: reload the page to see the latest number. Credits belong to your key, not to a device, so photos restored on your phone also count on your computer. Paste the same key on each device in Pricing → Activate.

Credits never expire, and you can use them on any of your devices with the same key. They are not a subscription, so nothing renews.

Start from the best copy you have: scan the print flat at 600 dpi if you can, or photograph it in soft daylight without glare, straight on. Crop away the album page around it. For deep cracks and stains, Deep repair (with credits or Pro) repaints the damaged areas.

• Open Redeem a gift and type the code exactly as it appears in the gift email or card, letter by letter.
• "This is a Pro subscription key": paste it in Pricing → Activate instead.
• "No longer active": the code was cancelled, for example after a refund. Ask the person who gave it to you.
• It opens but shows 0 photos: every photo on the code has already been restored.
• "Belongs to another one of our products": it was bought for one of our other apps; use it there.

A gift code never expires and has no fees. Refunds: the person who bought the code can email support@fondlyphotos.com within 14 days of purchase. We refund the full price if the code has not been used yet, or the unused restorations if it has. A refund switches the code off. All the details are in our Terms.

1. Open the customer portal.
2. Enter the email address you used at checkout. Polar, our payment partner, emails you a one-time sign-in code.
3. Open your purchase and copy the license key.
4. Paste it in Pricing → Activate your license key.

You can also search your inbox for the purchase email from Polar; the key is in it.

There is no account to remember: your key is your pass. On the other device, open fondlyphotos.com, go to Pricing → Activate your license key and paste the same key. You will find it in your purchase email or in the customer portal.

Check these in order:

• Copy the whole key, without spaces before or after it.
• "This key is for another one of our products": each product has its own key. Activate it on the site where you bought it.
• "Not valid or the subscription has ended": open the customer portal and check that your subscription is active and the last payment went through.
• "Could not reach the license server": an ad blocker or company network may block api.polar.sh. Allow it, or try another network, then activate again.

Free up a slot yourself: on a browser you no longer use, open Pricing → Activate your license key and choose Remove key from this browser. Then activate again on the new one. If that browser is gone (a lost or reset device), email support@fondlyphotos.com with the last 4 characters of your key and we will reset it.

After checkout you come back to the pricing page and the key is activated automatically. If you closed that page, or you use a private window or cleared your browser data, paste your key in Pricing → Activate your license key. The key is in the email from Polar and in the customer portal.

No. There is no sign-up. Your license key is your proof of purchase, and the customer portal lets you manage the purchase with just your email.

Polar is our merchant of record, so invoices and receipts come from Polar. Open the customer portal, sign in with your checkout email and download them from your orders. You can add a company name, address and tax ID to an invoice there.

Purchases from Fondly appear on your statement as Polar, our payment partner. To see what it was for, sign in to the customer portal with the email you may have used. If it was not you, write to support@fondlyphotos.com before contacting your bank so we can refund it.

Yes. Within 14 days of a payment, email support@fondlyphotos.com from the address you paid with and say which purchase it is. The refund goes back to your original payment method through Polar; when it shows on your statement depends on your bank.

Open the customer portal, sign in with your checkout email, open your subscription and choose Cancel. You will not be charged again, and Pro keeps working until the end of the period you paid for.

Update your payment method in the customer portal. To switch plans, cancel the current subscription there and buy the other plan on the pricing page when your paid period ends; activate the new key in the same way.

Your photo is used only to restore it, and it is deleted from our systems within an hour. Download your restored photo straight away: we do not keep a copy. See the privacy policy.