FondlyTerms of Service
Last updated: 2026-10-24
These terms govern your use of Fondly (fondlyphotos.com), operated by ITOTI Jarosław Dąbrowski, Poland. By using the service you agree to them.
The service
Fondly is provided "as is" without warranties of any kind. We do our best to keep it working and accurate, but you are responsible for keeping copies of your original files and checking results.
Who can use it
You must be at least 18 years old, or the age of majority where you live, to buy anything. Fondly is not directed to children under 13, and we do not knowingly collect personal data from them.
Acceptable use
Do not use the service to process content you have no right to use, or to break any law.
Purchases and renewals
Purchases are sold by our reseller and merchant of record, Polar Software Inc. (polar.sh), which handles payment, sales tax and VAT, receipts and refunds. Polar's buyer terms also apply to your purchase.
Subscriptions (monthly or yearly) renew automatically at the price shown at checkout until you cancel. You can cancel any time in the customer portal: no further payments are taken and you keep paid features until the end of the period you already paid for.
Refunds: 14-day money-back guarantee
- Subscriptions: email us within 14 days of any payment, including a renewal, and we refund that payment in full. Paid features end when the refund is made.
- One-time purchases such as credit packs: email us within 14 days of purchase for a full refund, whether or not you have used them. Any remaining credits are removed.
After 14 days, payments are not refundable unless the law requires otherwise or these terms say so below. The guarantee is for genuine dissatisfaction: we may decline repeated requests for the same product (buying, using and refunding again). Refunds go back to the original payment method, usually within 5 to 10 business days. Our merchant of record may also issue refunds under its own policy. If you are a consumer in the EU, EEA or UK, this guarantee gives you at least the same as your 14-day statutory right of withdrawal.
Your photos
Only upload photos you own or have permission to use. You keep all rights to your photos and to the restored results. If a photo shows other living people, make sure they would be comfortable with it being restored; photos of children should come from their family or with a parent's or guardian's permission. Do not upload images meant to deceive, harass or impersonate anyone, sexual images of anyone under 18, or any other illegal content. We report child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) and may block access to the service.
AI results
Restoration and colorization are produced by AI models. Colors and reconstructed details are estimates and may differ from reality; results are not suitable as historical or legal evidence.
Credits and fair use
One credit restores one photo. Credits do not expire, are not used when a restoration fails and cannot be exchanged for cash, except where the law requires it. Free and Pro limits apply per day or month as shown on the pricing page. To keep the service available we may pause free restorations for the rest of a day during very high demand.
Gift codes
A Fondly gift code is a prepaid code for a set number of photo restorations (for example 100), to be used on fondlyphotos.com. It is not a cash card and has no cash value, except where the law requires it. These rules take priority over the general refund rules above.
- No expiry, no fees. Gift codes never expire. There are no activation, inactivity, dormancy or service fees, and the restorations on a code only go down when a restoration is completed.
- Using a code. Each completed restoration uses one restoration from the code; a restoration that fails is not counted. A code includes the features listed for it when it was bought and works on any device.
- Giving a code. Anyone who has the code can use it, so treat it like cash and share it only with the person you want to give it to. You may give a code as a gift, but you may not resell codes or offer them for sale without our written permission. We may deactivate codes obtained by fraud or charged back.
- Lost codes. The short code on the card (such as FONDLY-XXXX-XXXX), the QR code and the full key in the purchase email all open the same gift, and anyone who has one of them can use it, so keep the card safe like a gift card. The buyer can find the key again in the purchase email from Polar or in the customer portal. We cannot give back restorations someone else has already used with the code.
- Refunds. The buyer can ask for a refund within 14 days of purchase: a full refund if the code has not been used, or a refund for the unused restorations if it has been partly used. A refund deactivates the code. After 14 days codes are not refundable, except where the law requires it (for example, where a state requires small remaining balances to be paid out in cash on request) or if we discontinue Fondly. Unused restorations are valued at the price paid for the code divided by the number of restorations it came with.
- If Fondly closes. If we ever stop offering restorations, we will announce it on this website at least 90 days in advance and codes will keep working until then. After that, the buyer can ask for a refund of the unused restorations on their code, paid to the original payment method where possible. If Fondly is transferred to another company, it must honor existing codes.
Limitation of liability
To the extent permitted by law, our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits rights you have as a consumer under applicable law.
Governing law
These terms are governed by the laws of Poland. If you are a consumer, you keep the protection of the mandatory laws of the country where you live and may bring a claim in your local courts.
Changes
We may update these terms; material changes will be announced on this page. Changes never reduce what you already paid for, such as credits or restorations on a code you already have.
Contact
ITOTI Jarosław Dąbrowski, Poland · support@fondlyphotos.com